Privacy Policy
Effective Date: 1 January 2025 | Last Updated: 1 July 2025
RegalCarz ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights with respect to it.
1. Information We Collect
When you book or interact with RegalCarz, we may collect the following information:
- Identity Data: Full name, date of birth, Aadhaar number (last 4 digits only), driving licence number.
- Contact Data: Phone number, email address, WhatsApp number.
- Booking Data: Pickup/return dates, vehicle selected, rental duration, payment details.
- Usage Data: Information about how you use our website (pages visited, time spent), collected anonymously.
- Communication Data: Records of your communications with us via WhatsApp, phone, or email.
2. How We Use Your Information
- To process and manage your car rental booking.
- To verify your identity and driving eligibility.
- To communicate booking confirmations, reminders, and updates.
- To process payments and refunds of security deposits.
- To respond to your enquiries and provide customer support.
- To send promotional messages (only with your consent; you can opt out anytime).
- To improve our services and website experience.
3. Legal Basis for Processing
We process your data on the following legal grounds:
- Contractual necessity – to perform our rental agreement with you.
- Legal obligation – to comply with applicable laws (e.g., KYC requirements).
- Legitimate interests – to improve our business and prevent fraud.
- Consent – for marketing communications, which you can withdraw at any time.
4. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following cases:
- With insurance providers, solely for the purpose of processing claims.
- With law enforcement authorities, when required by law.
- With payment processors, for processing your transactions securely.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are typically retained for 3 years. You may request deletion of your data at any time (subject to legal obligations).
6. Security
We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. All personal data shared with us via WhatsApp or email is stored securely.
7. Your Rights
Under applicable Indian law and best practice, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal requirements).
- Withdraw consent for marketing communications at any time.
8. Cookies
Our website does not use advertising or tracking cookies. We may use strictly necessary cookies or local storage to remember your preferences on our website.
9. Third-Party Links
Our website may contain links to Google Maps or social media platforms. We are not responsible for the privacy practices of those third-party sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
To exercise your rights or for any privacy concerns:
📞 +91 9113274150 | ✉️ regalcarz00@gmail.com
📍 ITPL Main Road, Hoodi, Bangalore – 560048